Gulfline Industrial stands behind every order we ship. The policy below explains what is covered and how to raise a claim.

What is covered

Products are covered against defects in material and workmanship, and against any mismatch with the specifications confirmed in your order and the material test certificates.

Claim window

Claims must be raised in writing within 30 days of arrival at your destination port or warehouse. This is the window agreed on every order.

How to raise a claim

Send us photos or videos of the affected items together with the packing list and material test certificate numbers. Our team reviews every claim and replies within one working day of receiving the full evidence.

How we resolve claims

For confirmed defects we arrange replacement in your next shipment, an agreed discount, or a credit note. We do not close a claim until you confirm the resolution.

What is not covered

Damage caused by improper storage, installation or use outside the agreed specification is not covered by this policy.